781-444-3433
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Contact Scenic is interested in speaking with you and learning about your business. email: info@scenictechnology.com direct: 781-444-3433
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Scenic has launched a new support site that will allow current support customers to log issues, new requirements, and support documents. Detailed resolution tracking and notification is part of the Web based system. If you would like to try the support site, you may login with user: demo and password: demo (entries for this login are demo only and will not be reviewed).
Scenic offers comprehensive support options in the following areas:
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Software and Product Support and Maintenance |
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Software Enhancements |
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Bug-fixes |
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System configuration questions |
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General assistance |
sce-Priority™ Support (8 hrs per day 5 days per week)
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Support for Customer Calls during normal 8 hour work day (local hours in continental US only) Monday through Friday with 3-hour call back. Hotline # is 781-444-3433 |
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Access to all future enhancements, point releases, and major releases are license-free |
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Free bug fixes |
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Priority for non-critical issues in Issue Queue over non-Maintenance customers’ issues. |
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Entry of Issues using on-line Issue Tracking Software (sce-Q™) |
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Checking of Issue Status available using online Issue Tracking Software (sce-Q™) |
sce-Premium™ Support (24 hrs per day 7 days per week) includes all sce-Priority Support plus:
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24 X 7 X 365 Support |
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1-hour call back. |
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Free Source Code Escrow Services |
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Access to 800 # call-in |
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Priority over all other customers’ issues |
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No fee On-site Preventive Maintenance Services offered once each year to audit system usage – include Audit Report with recommendations for improved usage (T&E expenses are covered by client) |
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Membership for one on Customer Advisory Board |
Will-Call Support $85 per quarter hour segment:
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Customer support on a call-in basis during normal 8 hour work day, Monday through Friday. |
Please call us at 781-444-3433 to learn more about our support plans.
© Copyright 2005 Scenic Technology Corporation, All Rights Reserved